EXAH: Salesforce-Driven Software Solutions in the Inverters and UPS Sector

EXAH operates as a trusted software partner in the Inverters and UPS space, now positioned within the global capabilities of NTT DATA. The collaboration enhances the organisation’s capacity to deliver end-to-end digital transformation through Salesforce-based services and related technologies. From a business observer’s standpoint, the emphasis is on combining deep industry knowledge with a broad, scalable technology platform to accelerate customer journeys and foster smarter operations.

The core services offered under this partnership focus on integrating data and applications to create connected experiences. Through MuleSoft’s integration and API management capabilities, EXAH supports streamlined workflows, reduced development workloads, and more cohesive information exchange across enterprise systems. This approach helps organisations in the energy storage, power resilience and related sectors to coordinate disparate data sources, automate routine processes and enable smoother cross-functional collaboration.

Marketing and customer engagement are addressed through a consolidated Marketing Cloud strategy. The offering enables a single customer view and more efficient multi-channel campaigns, combining social, email, mobile and advertising to deliver personalised, data-driven journeys. For businesses navigating customer acquisition, retention and after-sales service in Pretoria or broader Gauteng, such capabilities can drive improved loyalty and more targeted service communications without duplicating effort across platforms.

Revenue Cloud represents another pillar of EXAH’s portfolio, aimed at automating product configuration, pricing and quoting. This helps frontline teams close deals more efficiently while reducing errors, enhancing efficiency and improving overall customer satisfaction. In environments where equipment performance, warranties, service level agreements and parts supply intersect, a streamlined revenue process can reduce cycle times and support consistency in pricing and contracting.

Artificial intelligence and Agentforce play a role in enabling more capable sales and service operations. By equipping agents with data insights and AI-driven capabilities, EXAH seeks to support faster issue resolution and more personalised customer interactions. This can be especially valuable where complex hardware configurations, remote monitoring needs, and service optimisations require rapid, well-informed responses.

The organisation highlights its depth of Salesforce and related certifications, underscoring a track record of workforce expertise. A substantial cohort of certified consultants and a long-standing partnership with Salesforce are presented as indicators of capability and reliability. The combination of a seasoned team with access to a landscape of global resources is positioned as a differentiator for clients seeking scale alongside individual attention.

Customer outcomes cited in related materials illustrate how integrated Salesforce solutions can drive tangible improvements in operational metrics. While specific case studies within the Inverters and UPS domain may not be enumerated in the available materials, the general narrative points to benefits such as shorter cycle times, enhanced order fulfilment, and more connected processes across manufacturing, service and customer management. The integration of cloud-based tools with data and automations aims to create smarter, faster and more transparent operations for organisations in the sector.

From a buyer’s perspective, the experience of engaging with EXAH within the NTT DATA ecosystem is framed by access to a broad set of capabilities, a global reach, and a focus on practical, implementable outcomes. The portfolio aligns with organisations seeking to modernise back-office and front-office processes, improve data cohesion, and deliver more consistent customer experiences in a technology-enabled environment.

Practical tips for customers considering these services include planning a clear data integration strategy early, mapping current processes to target Salesforce-enabled workflows, and validating data quality before migrating to integrated platforms. It is advisable to outline governance and change-management plans to accompany digital initiatives, ensuring adoption and sustained benefits across business units. Businesses should also consider phased delivery to test critical integrations and to demonstrate value incrementally, particularly where legacy systems and product configurations interact with new cloud-based processes.

• Key service areas: Data integration and API management, Marketing Cloud solutions, Revenue Cloud, and AI-enhanced sales and service capabilities.
• Typical project focus: Integrating disparate data sources, delivering personalised customer journeys, automating pricing and quotes, and enabling faster issue resolution through AI-powered tools.
• Operational tips: Define a clear data strategy, pilot key integrations, plan governance, and establish measurable success criteria for each milestones.